Contact
We value your experience and are here to help. Whether you have questions about our smart window cleaning robots or need technical support, our global team is ready to assist you.
Corporate Identity & Support
puruikai.com is the official international retail flagship store of the PuRuiKai brand. Our global operations are coordinated to ensure the highest standards of quality and service:
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International Sales & Support (UK): Operated by PURUIKAI LTD (Company No. 16617899). Our UK team manages this independent retail platform, logistics coordination, and European customer inquiries. PURUIKAI LTD is the official European operating entity and authorized distributor for our parent manufacturing group, Hengnan Jinxiao Electronic Commerce Co., Ltd. All UK and EU customer service, local shipping from our European warehouses, and returns are managed directly by our UK team at our Pontypridd office.
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Manufacturing & Brand Headquarters (China): Hengnan Jinxiao Electronic Commerce Co., Ltd. is our parent company and the legal owner of the PuRuiKai trademark (USPTO No. 97514677). All R&D and manufacturing take place at our ISO9001-certified facility in Hunan, China.
Self-Service Support
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Order Tracking: [Link to your Tracking Page]
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Returns & Refunds: https://puruikai.com/policies/refund-policy
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Technical Manuals & Video Center: https://puruikai.com/pages/puruikai-window-cleaning-robot-videos
Welcome to the PuRuiKai Store
Contact Us
Email: admin@puruikai.com
Phone: +44 7418 353628 (Available Mon–Fri, 9 AM – 5 PM GMT)
UK Operations Office: 9 Pantygraigwen Road, Pontypridd, Mid Glamorgan, United Kingdom, CF37 2RR
Global Warehouses: UK | USA | EU | AU | BR
Company Information
Legal Entity: PURUIKAI LTD (United Kingdom)
Company Number: 16617899 | VAT: GB511328137
Parent Group & Manufacturing: Hengnan Jinxiao Electronic Commerce Co., Ltd (Hunan, China)
© 2026 PURUIKAI. All Rights Reserved.
For any inquiries, please contact us via email at admin@puruikai.com. We will respond as soon as possible.
Official Store Notice: We provide exclusive 2-year warranty and technical support for orders placed directly on www.puruikai.com. For purchases made on other platforms, please contact your original point of purchase for assistance.